FAQ - Meow and Tails

Q: How long does shipping take?

A: Orders typically arrive within 7–14 business days in Australia and 14–31 business days internationally, depending on your location.

Q: Do you offer tracking for orders?

A: Yes!
Once your order is shipped, tracking information will be uploaded automatically. You can check your status anytime on our Track Your Order page.

Q: Where do you ship from?

A: We partner with a network of global suppliers and warehouses to get you the best quality and prices. Orders may be shipped from different locations based on availability.

Q: Do you ship internationally?

A: Absolutely! We ship to most countries around the world. International orders may take a bit longer (14–31 business days), but we promise it’ll be worth the wait.

Q: What’s your return policy?

A: We accept returns within 30 days after your order is delivered. The item must be unused and in original condition. Just contact us to start the return process.

Q: Can I cancel or change my order?

A: Orders can only be modified or canceled within a few hours after purchase, as we begin processing quickly. If you need help, contact us right away.

Q: What if my item arrives damaged or incorrect?

A: We're so sorry! If you received a damaged or wrong item, please reach out with a photo and your order number. We’ll make it right — fast.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.

Q: Is it safe to shop on My Happy Pets?

A: 100% yes. We use secure, encrypted payment gateways and never store your payment details.

Q: How do I choose the right size for my pet?

A: Each product page includes a sizing guide. We recommend measuring your pet and comparing it to the chart to ensure the best fit. If you’re unsure, feel free to reach out!

Q: Are your products pet-safe?

A: Absolutely. All our items are handpicked with love and meet strict quality and safety standards for pets.

Still need help?

No problem! Reach out to us anytime via our Contact Us page — we’re happy to help with anything from product recommendations to tracking your order.

Because at Meow and Tails, your pet’s happiness is our #1 priority. 💚🐾